Contact & support
2026-07-15
Channels
In the app: /app/ayuda (guide, problem reports and suggestions). By email: buildart@kaistrategylab.com. We reply during Colombian business hours, usually in under 48 business hours.
Rewarded suggestions
Improvement suggestions we implement are rewarded with KaiCoins credited to your account. The amount depends on the impact of the suggestion.
Problem reports
When reporting a problem, include what you expected, what happened and in which medium/project. Reports are tracked through states (new → seen → resolved) and we reply to your account email.